By Heidi Sundin and Nina Sochon
Growing an amazing business requires strategy and breakthrough thinking. In this article we propose an approach you may not have thought of to address one of your key challenges: building your team.
For many small businesses seeking growth, there are some essential elements required for your growth strategy.
Whilst it is important to have a good understanding of your current state – ‘where are we now?’ – and your desired state – ‘where are we going? -’ having clear objectives is not enough.
Clarification is required around your target market, size of the addressable market, and your tailored value proposition for selected markets. One of the challenges for startups and SMEs is building the right skill sets within the business to be able scale and rise to the growth challenge.
Growing a small business or start up can often raise the chicken or egg question, should we wait until we have locked in revenue before hiring or shall we invest in recruiting essential resources and skill sets to generate leads, sales and ensure delivery capability?
In many cases entrepreneurs or small business founders play multiple roles (leader, owner, manager, operator, marketer). The catch is, in order to scale, there is a need to delegate parts (or entire functions) of these roles by bringing in more capacity and skill sets, both on the delivery side as well as in support services. Those skill sets enable more leads and conversion of sales, management of workflow, administration and people issues, as well as efficient procurement or supply chain management and logistics.
Of course recruiting full-time office based resources involves risk, especially at these early stages. The thing is, as a small business you know there is a sizable market to tap into and you know you need to improve your marketing capabilities, workflow management, delivery capability and technology resourcing, but you also know this is adding fixed costs before increased sales are made.
Adding to the conundrum, there are considerations around having more or too many direct reports, finding the right talent, integrating new staff members into the team, ensuring the right cultural fit, and investing the time it takes to get team members inducted and up and running and ultimately adding value.
One option is to think differently about how you bring in talent to help your business grow. Recruiting full-time office based staff is clearly not the only option. Alternatives may include part-time staff, hiring consultants or utilising contractors.
Start ups experience a real breakthrough when they expand their thinking beyond consideration of only their local area. Specifically, there is a huge difference between the size of the talent pool in the commutable area around your office and the talent available nationally and internationally. What this means for your business could be huge.
Distributed teams enable you to recruit the best in your industry. Quiip is Australia’s most experienced community management firm. Talking about their completely remote work arrangement, Julie Delaforce, General Manager says, “It really helps us attract the best talent”.
One distributed team Nina recently worked with faced the enviable challenge of choosing between too many high quality candidates for a recent position. They shortlisted 30 high quality candidates after advertising the position as a remote working position.
Frederic Chanut, Managing Director and founder of In Marketing We Trust, a medium-sized marketing firm, looked outside Sydney to find contractors he could afford. Buying that labour in Sydney was simply out of budget.
Ultimately, there are multiple benefits of building a distributed team if your SME is in a growth phase: avoid locked and fixed full-time employee costs; tap into a broader talent pool, who may be based interstate or internationally; access a greater diversity of skill sets; and avoid the need to take on additional office space costs. Successful distributed teams can create a more agile cost base while bringing in talent to accelerate progress.
A distributed team is a unique arrangement. Whether your team consists of part-time workers, contractors, consultants or full-time staff, the challenge is to achieve strong team communication, performance and culture while working across distances.
For businesses going down the path of building a distributed team, here are some suggestions to kick things off:
- Determine the areas of the business, activities or projects where you need additional expertise, but don’t have the budget for full-time or even part-time resources
- Determine the overall budget available for additional resources
- Put the call out for assistance – social media channels such as linkedin or new platforms such as Expert 360, Freelancer and Airtasker, can be useful
- Look for people with deep experience of working remotely, don’t assume that people with a strong skill base in other areas have developed the skill of working effectively as a remote worker
- Before working together with your remote team members, define the ‘rules of engagement’ for your distributed team. Successful distributed teams often implement a team charter, which outlines team members’ agreement on how they will communicate.
- Use technology to your advantage by including videoconferencing. Skype, Google Hangouts, Zoom are free and easy to use. Other collaboration tools should complement video: document sharing, screen sharing and instant messaging.
- Replicate the water cooler. Social conversations don’t ‘just happen’ in remote teams, a dedicated channel is needed.
Distributed teams are a powerful way to grow your startup. Why limit your growth strategy with traditional thinking, when a global talent pool is at your fingertips!
Nina Sochon creates distributed teams that outperform co-located teams by up to 22%. Nina led a cutting edge strategy team that delivered on the Australian Government’s goal to double the number of people working from home. She shows organisations how to rethink flexible work styles to succeed both here and now and in the future of work. Her flexible work framework is considered leading practice in Australia and New Zealand.
Heidi Sundin is a management consultant working with businesses to drive growth. Her approach is to collaborate with leaders and teams to develop customer centric tailored solutions. Her experience spans creating transformational programs and change across corporate, professional services, academic, government and the non-for-profit sectors.